Question 1

1. Why do I have to complete a web check-in?

Accepted Answer

The  web check-in  is used to collect your personal data, which is necessary to issue your  E-ticket  and  Boarding pass . Please note that all Guests must enter their data. Please click  here  to verify the required travel documents and visas for your entire cruise and ensure you have them available when needed.

Question 2

2. What is the difference between E-ticket and Boarding pass?

Accepted Answer

To board our cruises, you only need one of the following documents: an  E-ticket  or  Boarding Pass .

E-ticket:   
    An e-ticket is an electronic ticket that provides a summary of all booked services, information about the itinerary, luggage labels, and other useful details for going on your MSC Cruise.   
      Boarding Pass:   
    The boarding pass is an online document issued only to customers who book directly from the website and complete the web check-in. It includes a  QR code  scanned at boarding.

Question 3

3. How can I get my e-tickets or boarding pass?

Accepted Answer

If you booked through our website and completed the web check-in, at the end of the web check-in process, you will be able to request via E-mail the  E-ticket  and download the  Boarding pass.  
 
 If you have booked via a travel agency you can request your tickets directly from your  travel agent.

Question 4

4. When should I do the Web Check-In?

Accepted Answer

Web check-in is available from  30 days to 24 hours  before departure. We recommend completing your web check-in as early as possible to ensure you receive your  E-ticket and Boarding pass  promptly.

Question 5

5. What data do I need to enter in the Web Check-In?

Accepted Answer

Please note that all fields with an asterisk (*) are mandatory. When you enter your postcode and click "Search postcode," the "Region and District" field in your address information will be filled in automatically. Security photo and credit card registration are not mandatory for obtaining your  E-ticket and Boarding pass.  However, we recommend them to expedite your embarkation process.

Question 6

6. How do I take the security photo?

Accepted Answer

A device with a camera is required to create the security photo, for example a smartphone or laptop with a camera. The photo is taken automatically as soon as all the necessary requirements such as brightness and positioning of the face are met.

Question 7

7. Do I have to register my credit card during the Web Check-in?

Accepted Answer

No, you can register your credit card on board at the Activation Points or leave a cash deposit with Guest Services at reception immediately after embarkation. Please make sure that your credit or debit card can be used abroad.

Question 8

8. Why should I register my credit card during the Web Check-in?

Accepted Answer

All purchases made on board are paid for with your personal  Cruise Card.  You therefore do not need to have any cash or credit cards with you on board. If you have already registered your credit card during web check-in, you do not need to register your means of payment on board.

Question 9

9. Can I change or delete my credit card details after entering them in Web Check-In?

Accepted Answer

You can only register a credit card for yourself or other guests included in your booking. Once registered, credit card details cannot be changed, corrected, or cancelled before departure. Please contact Guest Services directly on board if any changes are needed.

Question 10

10. What is the  Emergency Contact and which details should I enter in this section during the web check-in?

Accepted Answer

An emergency contact is a person you designate to be contacted in case of an emergency during your cruise; in this section you should provide the name, surname, and phone number of a contact person, such as a relative or friend.

Question 11

11. What if I cannot save my data?

Accepted Answer

If possible, please change the device you are using (e.g., laptop instead of smartphone). Please ensure that you are using the latest browser version. Delete your cookies and cache if necessary.

Question 12

12. What information do I need to know about the embarkation time?

Accepted Answer

MSC Cruises will assign you a specific  check-in slot by default .

Question 13

13. How can I connect my reservation to another one to share the same dinner table?

Accepted Answer

To request shared dining with friends or family, enter their booking number in the  Travel With  section during the web check-in. Please note that shared dining is subject to availability.

Web check-in faqs

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